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View basket “BACNET EXPLORER – LICENSE FILE” has been added to your basket.
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× BACNET EXPLORER – LICENSE FILE 199,00€
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199,00€
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Total199,00€
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FAQ - Frequently Asked Questions

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Can I receive a quote before purchasing?

Yes.
Fill out the quote request on our website. We will respond as soon as possible.

Is there a decreasing price for the simultaneous license purchase?

Yes. We have a decreasing price from 2 licenses purchased simultaneously:

  • -10% for 2 BACnetExplorer Pro licenses,
  • -15% for 3 BACnetExplorer Pro licenses,
  • -20% for 4 BACnetExplorer Pro licenses,
  • up to -50% for 10. (Concurrent acquisition of BACnetExplorer Pro licenses

This discount will be automatically added to your cart. 

What are your terms of sale?

They can be viewed on the Terms of sales page.

I already have a BACnet Explorer license, can I benefit from the new version?

Yes, if you already have a BACnet Explorer license, contact us to take advantage of the new version for free.

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License management

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How to activate my licence?

Follow the activation procedure on the page: How to activate your license?
Do not hesitate to contact us if you have any questions.

How to change my machine environnement code?

Follow the activation procedure on the page: How to activate your license?
Do not hesitate to contact us if you have any questions.

Does the license have a validity period?

The license has no validity period. We provide you with a lifetime license which is purchased once (no annual or monthly subscription).

Is the license associated with a PC?

Yes. The permanent license is directly linked to the PC on which the software is installed.

During the installation of the software, an environment code is generated taking into account the components of your PC.
If this PC is connected to the Internet, a software key will be sent automatically to this PC.
If this PC is not connected to the Internet, you can download this key from the My Account > License Management page.

This software key will only be valid on this PC.

After the order has been validated, can I immediately use the software?

Yes. Once the order has been validated, a temporary license will be automatically generated which will allow you to use the software immediately.

Is it possible to use my license on another PC?

If you change your PC, you will have to modify the environment code present on the My account > License management page.

Is there a feature restriction on the professional 10-day trial version?

No, there are no restrictions.

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Dongle / USB key

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What are the conditions for sending the dongle?

The dongle is sent by postal mail nationally and/or internationally. You will be able to follow the sending of the dongle via the tracking number provided on the My account / license management page.

Within how many days will I receive the dongle after my payment?

The lead time is 5 to 10 working days. Once the order has been validated, a temporary license will be automatically generated which will allow you to use the software immediately while waiting to receive the dongle.

Can I use the software before receiving the dongle?

Yes.

When purchasing the software with Dongle you will receive a temporary license which you can use immediately. This license will be deactivated after reception of the dongle.

Do you send a CD with the dongle?

No.
The latest version of the software can be downloaded from the product page.

What happens if I lose or break the dongle?

If you lose or destroy the dongle, we will ask you to send us an "official request" for a replacement dongle with an explanation of the reason for the replacement. We will make you a replacement offer at the price of the Dongle plus postage.

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