COVID-19 & INNEASOFT – Business Continuity Plan

30-03-20 | INNEASOFT

Dear partners and customers,

The current COVID-19 pandemic continues to impact our daily lives. This unprecedented situation compels us to take protective measures for our employees, partners, customers. Therefore we are involved in the collective efforts while doing our best to guarantee the maintenance of our services.

The INNEASOFT team is organized to support its partners and customers in their projects and operational activities. From now on our team will continue to follow you in Teleworking. You can reach us via mobile, support number, email, etc.

A business continuity plan has been decided and arrangements have been made in order to:

 – Maintain the switchboard, technical support for all our customers, giving priority to holders of a maintenance contract. As for now we ask you to send us your requests via (

 – Maintain the processing of orders and shipments, as soon as possible according to external constraints. Only digital shipments (updates, extensions, exchange of software keys, maintenance) will be guaranteed. For new licenses, shipments of “Dongles” will be limited to urgent cases subject to the possibility of destination routing to ensure that the the package is delivered.

– If necessary, we will postpone face-to-face business meetings, (WebMeeting meetings can be scheduled) technical services, assistance and/or training on site, in order to ensure the health and safety of our customers.

The entire INNEASOFT team remains at your disposal in order to best advance current projects and future ones. We are aware of the importance of our software in the management of your operations and we make every effort to guarantee the continuity of all our services.

Our organization will adapt to changes in the situation as well as to the directives governmental.

We thank you in advance for your trust. Let’s stay vigilant, safe and take care of each other.


Related Articles

AREE: Explore our video tutorials now!

BLOG > AREEAREE: Explore our video tutorials now! We are excited to announce the launch of a new page on our website, dedicated to the video tutorials for AREE software. Our series of educational tutorials is designed to guide you through every step of installing,...

MQTT integrated in AREE software solutions

BLOG > AREEMQTT protocol is added to the long list of protocols and connectors available in AREE software. The MQTT (Message Queuing Telemetry Transport) protocol has become an international standard in communication between IoT objects and machines. This...

Energy saving plan – ENEDIS and GRDF connectors

BLOG > AREEENERGY SAVING PLAN: A general mobilization AREE Building, AREE Datacenter and AREE Factory, helps you to follow and achieve your objectives. Two new connectors are now available in the new version: ENEDIS and GRDF. ENEDIS connector and GRDF connector...

New InneaBACnetExplorer software version

BLOG > BACnet PROTOCOLINNEASOFT takes advantage of the release of its new WEB site to announce the availability of a new version of InneaBACnetExplorer software. Free version available for download on the product page. Present for more than 12 years on the market,...

Our new website is online !

BLOG > INNEASOFTAfter several months of developing, we are pleased to present you to the new INNEASOFT website. More modern, more practical, this website has been completely rebuilt and redesigned for you – visitors, customers and partners. Access to information is...

REGULUX: New partner for Luxembourg

BLOG > INNEASOFTREGULUX Luxembourg is an integrator specialized in the fields of HVAC regulation, building automation and is also an expert in energy efficiency. It joins the official partners of INNEASOFT to integrate the products of the AREE range (AREE Building,...

ATEMIA: New business partner

BLOG > INNEASOFTATEMIA is involved in both new and renovation works. It also provides its services and recommendations with a view to optimizing the consumption of fluids and energy in buildings by modifying or optimizing the settings and operation parameters of...

IT developers in Grenoble, a city where life is good!

BLOG > INNEASOFTIT developers, are you looking for a good job, working with a nice team and in a beautiful region? Join a small motivated team and develop for our future! We're looking for an energetic developer who has a passion for his work.Related Articles← Back...

Data Center World Show – PDU Range – MID Compliant

BLOG > INNEASOFTNovember 15 and 16, 2017Preview of the PDU MID range. These communicating PDUs (Power Distribution Units) comply with the MID directive. This range of products is developed in order to guarantee an official measure for sending legal invoices to your...

Inneasoft was present at SMARTENERGIES PARIS 2018

BLOG > INNEASOFTJUNE 05 & 06, 2018Our partner "System C instrumentation", a recognized specialist in the field of industrial measurement, presented its solutions backed by AREE software for recording and processing data from the various meters (thermal, gas,...

Inneasoft member of BACnet France association

BLOG > INNEASOFT - BACnet“Since the creation of Inneasoft, all the solutions we offer have been based on the BACnet communication protocol, because we believed in the power and interest of this new protocol for the deployment of “intelligent buildings”. More...

← Back to blog – news