Legal Information
- Website owner: SARL INNEASOFT
- Trade and Companies Register (RCS): Grenoble 500 008 834
- Registered office: 1080 Chemin de la Croix Verte, Porte C, 38330 Montbonnot-Saint-Martin, France
- Publication Director: Sébastien CAND
Terms of Use
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Purpose of the Website
This website and all of its content, including but not limited to information, text, graphics, images, hyperlinks, and other materials, are intended to:
Provide general information about the company INNEASOFT and its solutions.
Enable the purchase of certain licenses (online shop page).
Manage licenses and environment codes.
Provide technical support through our forum and FAQ.
Intellectual Property
All elements of the website www.inneasoft.com, whether visual or audio, including the underlying technology, are protected by copyright, trademark, or patent law.
They are the exclusive property of Inneasoft. Unless expressly authorized, any reproduction, modification, transmission, publication, adaptation, or exploitation of all or part of the website—including downloadable software—by any means whatsoever is strictly prohibited without the prior written consent of Inneasoft.
A simple hyperlink directing directly to the homepage of www.inneasoft.com may be created on a third-party website, provided that prior express authorization has been obtained from INNEASOFT. Such authorization shall not constitute an implicit affiliation agreement.
Any hyperlink to www.inneasoft.com using deep linking or framing techniques is strictly prohibited. The pages of the website must not be embedded within another website but must be accessible through the opening of a separate window.
In all cases, any link—even if expressly authorized—must be removed upon simple request from INNEASOFT.
Inneasoft cannot be held liable for the content or operation of third-party websites, nor for any damage or harm of any kind (including viruses) that users may suffer when accessing such websites.
Links to Other Websites
This website may contain links to other websites, which are provided solely for convenience and do not in any way imply endorsement by INNEASOFT of the content of such websites.
INNEASOFT shall not be held responsible for the content of other websites and makes no representations or warranties regarding such websites, their content, or their materials.
Download of Specific Software
Where use of the website requires the download of specific software, the user agrees not to install, copy, or use such software without first accepting the terms of the corresponding license agreement.
All downloadable software is the exclusive property of Inneasoft. Unless expressly authorized, any reproduction, modification, transmission, publication, adaptation, or exploitation, by any means whatsoever, is strictly prohibited without the prior written consent of Inneasoft.
Personal Data Protection and Privacy
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Data Protection Policy
INNEASOFT reserves the right to amend this Data Protection Policy where necessary, in particular to comply with legislative or regulatory changes and to respond to requests from supervisory authorities.
As you are aware, the European General Data Protection Regulation (GDPR) came into force in France on 25 May 2018, creating new rights relating to personal data.
INNEASOFT is committed to protecting your privacy and personal information. This Policy informs you about our data processing practices and how your personal information is protected.
Identity of the Data Controller
Personal data is collected by:
INNEASOFT
1080 Chemin de la Croix Verte, Porte C
38330 Montbonnot-Saint-Martin
France
Processing of Your Personal Data
By visiting and/or using the services offered on our website www.inneasoft.com, you agree to the collection, use, and transfer of your personal data within the limits and framework defined below.
What Data Is Collected and How?
You are not required to identify yourself in order to browse our website or use certain services.
However, in certain cases (request for a quotation, commercial or technical contact request, remote-access support, forum/FAQ use, and online purchases), you may be asked to provide personal data. We limit such data to what is strictly necessary (last name, first name, phone number, postal address, company name, email address, etc.). Mandatory or optional fields are indicated at the time of form validation.
In addition, when you browse our website and use our services, we may collect and process data relating to your browsing activity (including cookies, IP address, pages visited, and searches performed), as well as information about your device (browser type, operating system model and version, screen resolution, installed plug-ins, etc.).
With your consent, we may also perform approximate geolocation of your city based on your IP address.
When you link your Facebook, LinkedIn, or Google account, certain personal data may be provided to us by these service providers.
When Is Data Collected?
We collect your data in particular when:
You browse our website and view our products and services
You contact our customer service
You complete contact or quotation request forms
You create and use a personal account
You ask questions on our forum / FAQ
You place an order via our online store
You manage your licenses and environment codes
Purposes of Data Processing
We use your personal data to:
Process contact, information, and quotation requests
Manage orders, invoicing, debt collection, commercial management, and technical support requests
Process job applications
Enable use of our services and their features
Moderate user-generated content (reviews, comments)
With your consent, provide personalized content via browser notifications and/or email
Inform you about services you have expressed interest in
Offer tailored offers and information on and outside our website based on your interests and, where applicable, location
Generate statistics on website and service usage to improve content and navigation
Monitor advertising displays to limit frequency and analyze performance
Contact you and handle complaints
Ensure the security of our services, including detecting and blocking malicious traffic
Cookies and Similar Technologies
Cookies are small text files stored on your browser when you visit our website. They are used to recognize your device when you access our site or services, in order to:
Produce traffic and usage statistics and improve website content
Store display preferences (language, display settings)
Remember form data or selected services
Implement security measures (e.g., re-authentication after inactivity)
Provide access to secure and personal areas such as your user account
Adapt advertising content to your interests and, where applicable, location
Google Analytics Information
This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies to analyze how users interact with the website. The information generated by these cookies is transmitted to and stored by Google on servers located in the United States.
If IP anonymization is enabled, your IP address will be truncated within EU Member States or other EEA countries. Only in exceptional cases will the full IP address be transferred to a Google server in the United States before being anonymized. IP anonymization is enabled on this website.
Google uses this information on behalf of the website operator to evaluate website usage, compile activity reports, and provide other services related to website and internet usage.
The IP address transmitted by your browser will not be associated with other data held by Google. You may refuse the use of cookies by adjusting your browser settings; however, doing so may limit certain website functionalities.
Online Store
We collect information during order checkout in our online store.
What We Collect and Store
While browsing the online store, we track:
Products viewed (e.g., to display recently viewed items)
Location, IP address, and browser type (used for tax and shipping estimates)
Shipping address (used to estimate shipping costs and deliver physical products such as USB dongles)
We use cookies to track shopping cart content during browsing.
When placing an order, an account is automatically created. You will be asked to provide information including your name, company, billing and shipping addresses, email address, phone number, payment/card data, and optionally login credentials.
Use of This Information
This data is used to:
Provide account and order information
Respond to requests, including refunds and complaints
Process payments and prevent fraud
Set up your store account
Comply with legal obligations (e.g., tax calculation)
Improve store offerings
Send marketing communications if you opt in
We retain this information only as long as necessary for the purposes for which it was collected or as required by law (e.g., tax and accounting obligations).
Team Access to Data
Members of our team have access to the information you provide, strictly for order processing, refunds, and customer support.
For example, store administrators and managers can access:
Order details (items purchased, date, shipping destination)
Customer details (name, company, email, billing and shipping addresses)
Payments
We accept payments by credit card and via PayPal. During payment processing, certain data is transmitted to PayPal, including information required to complete the transaction (such as total amount and billing details).
Please refer to PayPal’s privacy policy for further details.
Data Recipients
Data collected on our website is intended for INNEASOFT or potential partners where necessary to meet your needs, should our solutions alone be insufficient.
Data Retention and Security
We implement appropriate technical and organizational measures to ensure a level of security compliant with applicable regulations.
Your personal data is retained from the first contact and for the duration of our business relationship.
How long are your data retained?
Your personal information is retained from the time of the first contact and for the entire duration of our relationship.
Your Rights
You have the right to access, rectify, erase, restrict, object to, or request portability of your personal data, and to withdraw your consent at any time.
You may exercise these rights:
By email: via our forms or at contact@inneasoft.com
By post: INNEASOFT – 1080 Chemin de la Croix Verte, Porte C – 38330 Montbonnot-Saint-Martin – France
By phone: +33 (0)4 81 91 50 70