To support AREE software users over the long term, INNEASOFT offers a comprehensive maintenance contract including assistance, technical support, and access to new versions. This contract ensures regular follow-up and continuous software improvement within a structured and controlled framework.
Dedicated
phone
support
Responsive
technical
support
Continuous
software
improvement
Included
free
updates
Remote
technical
intervention
On-site
intervention
if required
FAST ASSISTANCE
The contract includes telephone support for users experiencing technical difficulties when using the software. This assistance is available during business hours in mainland France, from 9:30 AM to 12:30 PM and from 2:00 PM to 6:00 PM.
You don’t leave your teams alone when facing technical issues.
TECHNICAL SUPPORT
Beyond simple assistance, INNEASOFT provides full handling of reported issues: file analysis, issue reproduction, correction, and software improvements when necessary. Thanks to remote access, interventions are faster and more efficient. If required, on-site intervention can also be arranged.
You benefit from fast issue resolution and direct access to the publisher’s expertise.
NEW VERSIONS
The contract includes access to software updates, provided with documentation, throughout its duration. Maintenance is ensured for the two latest released versions, guaranteeing performance and reliability.
You always work on an up-to-date version, more stable and less prone to issues.
You reduce risks related to obsolescence and benefit from more efficient support. You also gain access to new features and improvements, continuously enhanced based on feedback from users and integrators.
New versions every month
AREE is updated frequently, with several versions released each month.
You benefit from continuously improving software: more stable, more efficient, and enriched over time.
With full transparency, we share all software updates. Consult the version history to clearly see the scope and consistency of improvements made to AREE.
A CLEAR, CONTROLLED AND TRANSPARENT CONTRACT
With INNEASOFT, you benefit from a clear maintenance contract with no unnecessary complexity. The annual fee is controlled and structured, giving you long-term cost visibility. Terms are defined transparently to ensure a trusted relationship and long-term support.
A reliable service, controlled budget, and a smooth collaboration.
